YOUR EXPERIENCE MATTERS TO US
Your experience with us matters and that is why we take great care to ensure you receive excellent service.
Our mission is provide fabulous apparel and products of the highest quality with affordable prices. A portion of the purchase price of each item sold in the store is donated to Girls,Inc, a non-profit organization empowering girls worldwide through education and literacy.
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Complete the form below to send any questions, feedback, and/or comments.
Thank you for being a RFH Apparel consumer and friend to the store!
Have any questions or concerns?
We’re always ready to help!
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Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact email@example.com
Do you provide International delivery?
Yes, we provide international delivery
How do I return an item?
Please contact us at firstname.lastname@example.org and we will promptly review the order and refund the purchase.
Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.
Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item.
The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
What is your returns policy?
Please see the return policy stated above. If you have any questions contact us at email@example.com.
How do I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.
Do all items in orders always ship together?
Some of our products are individually packaged to protect their shape and provide extra cushion and durability.
What are your delivery options?
We choose the most suitable and reliable carrier for your shipment, taking into account the shipping method that’s been selected and the end address. You will see the specific carrier delivering the package in the order confirmation email.
Only the options available for a particular address will appear at checkout. For example, if Express shipping is not available for a specific destination, you will only see the Standard rate.
Many carriers require phone numbers for Express delivery. If a you choose Express shipping, be sure to provide your phone number in advance to prevent your order from being put on hold.